Privacy Policy
Privacy Policy
Effective Date: July 20, 2026
Brand: Pandapu
This Privacy Policy explains how Pandapu collects, uses, stores, shares and protects your personal information when you visit our official website, create an account, place orders, subscribe to newsletters or interact with our brand social channels. We respect your privacy and comply with global data regulations including GDPR, CCPA and other international consumer privacy laws.
1. Who We Are
Pandapu is a women’s bohemian fashion brand founded in 2023, operating this independent website for global apparel sales. We act as the data controller of all personal information you submit to us. If you have any privacy-related inquiries, please contact us via service@pandapu.com.
2. What Information We Collect
We only gather necessary information to deliver smooth shopping services, including:
2.1 Information You Voluntarily Provide
- Account details: Name, email address, login password when registering an account
- Order information: Shipping address, phone number, payment billing details
- Preference data: Size preferences, favorite styles, newsletter subscription choices
- Communication records: Messages sent to our customer service team
2.2 Automatically Collected Technical Data
- Device info: Browser type, IP address, screen resolution, operating system
- Website behavior: Pages viewed, stay duration, clicked products, order browsing history
- Cookie data: Small text files stored on your device to optimize site experience (see Section 6 for cookie rules)
3. How We Use Your Personal Data
All data processing serves legitimate business purposes only:
- Process and fulfill your orders, arrange global delivery, handle after-sales returns & complaints
- Verify payment identity and prevent fraudulent transactions
- Send order updates, shipping tracking and customer support replies via email
- Deliver optional brand newsletters, new dress arrivals and exclusive promotions (you may unsubscribe anytime)
- Optimize our website layout, product design and shopping experience based on visitor behavior
- Comply with tax, customs and legal regulatory requirements worldwide
- Respond to your questions and customized styling consultation requests
We will never use your personal information for unrelated commercial activities without your explicit consent.
4. Who We Share Your Information With
We do not sell, rent or trade your personal data to third-party marketers for profit. Limited data sharing only happens with trusted service partners to complete your purchase:
- Payment gateways: To safely process credit card and online payment transactions
- Logistics & shipping providers: To deliver your dresses to your designated address
- Website hosting platform (Shopify): To maintain website operation and data storage
- Marketing tools (Instagram/Pinterest ad services): Anonymous aggregated visitor data for fashion campaign optimization
- Legal authorities: Only when required by local laws, court orders or official regulatory requests
All third-party partners are bound by strict data protection agreements to secure your information.
5. Data Storage & Security
- Storage Period: We retain your personal data for 5 years after your last order to handle after-sales disputes and legal compliance. You may request permanent deletion of your account data at any time.
- Security Measures: We adopt industry-standard SSL encryption for all website data transmission, firewalls and access permission controls to block unauthorized access to your private information. However, no online transmission method is 100% risk-free, and we cannot guarantee absolute security of internet data transmission.
6. Cookie Policy
Our website uses functional and analytical cookies:
- Functional cookies: Save your login status, size selection and cart contents for convenient re-visit
- Analytical cookies: Count site traffic and analyze popular bohemian dress styles to improve our collections
You can adjust cookie permission settings via your browser to reject or delete cookies. Disabling cookies may affect partial website functions such as cart saving.
7. Your Privacy Rights
Depending on your residential region, you hold the following rights:
- Right to Access: Request a full copy of all personal data we store about you
- Right to Correction: Update incorrect shipping, contact or account information
- Right to Erasure: Submit a request to delete your account and all related personal data
- Right to Opt-out: Unsubscribe from marketing emails and reject targeted advertising
- Right to Data Portability: Receive your order data in readable digital format
- Right to Lodge a Complaint: Contact local data protection authority if you believe we violate privacy regulations
To exercise any of these rights, send a verified request to privacy@pandapu.com with your registered email and order ID. We will reply within 3 working days.
8. Minors Protection
Our website and women’s apparel products are intended for users aged 18 and above. If you are under 18, do not submit any personal information on our site without parental consent. We will immediately delete all data of minor users upon receiving notification.
9. Third-Party Links
Our website may contain links to Instagram, Pinterest and other social platforms. This Privacy Policy only applies to pandapu.com. We are not responsible for the data rules of external third-party websites; please check their separate privacy statements before browsing.
10. Updates to This Policy
We reserve the right to revise this Privacy Policy occasionally to match updated legal regulations or business adjustments. All revisions will be posted on this page with a new effective date. We recommend you review this policy regularly. Material changes will be notified to registered users via email.
11. Privacy Contact
For all privacy data questions, data deletion requests or policy consultation:
Email: service@pandapu.com
Business Hours: Monday – Friday, 9:00 – 18:00 UTC+8