Refund & Return Policy

1. Eligible Return Window

• Requests submitted beyond the 30-day window will not be accepted.
• Pre-order items, clearance sale pieces, and customized products are non-refundable and non-exchangeable unless confirmed with manufacturing defects.

2. Items Qualified for Return & Refund

1. Unworn, unwashed, free of stains, odors, scratches or self-inflicted damage.
2. Original brand tags, packaging and all attached accessories are intact.
3. No personal alterations, tailoring, iron damage or improper cleaning marks.
   
   
   Items that fail the inspection after we receive them will be sent back to you at your cost, with no refund issued.

3. Return Process Step-by-Step

1. Send a return application email to service@pandapu.com with your Order ID, reason for return, and clear photos of the item.
2. Our customer service team will reply within 2–4 working days and send you an official return authorization label and address.
3. Do NOT send back items without obtaining our return approval; unauthorized returns will not be processed for refunds.
4. Pack the goods securely, attach the provided label, and ship the parcel back to our designated warehouse.
5. Once our warehouse receives and inspects your returned package, we will initiate your refund within 7–15 working days.

4. Shipping Cost Allocation

• Defective / Wrong / Damaged Items from Us: We cover the full return shipping fee after verification.
• Personal Reason Returns (Size mismatch, style dislike, color difference from screen): You are responsible for all return shipping charges. Original delivery fees paid at checkout are non-refundable.
• We do not accept freight collect return packages; such parcels will be rejected upon arrival.

5. Refund Details

1. Refunds will be issued to your original payment method (credit card, PayPal, etc.).
2. Bank processing delays may extend the fund arrival time up to 15 working days, depending on your local payment provider.
3. Partial refunds will apply if returned goods have slight wear, missing tags or incomplete packaging.
4. If you choose store credit instead of cash refund, we can offer an extra 10% credit bonus for your next purchase.

6. Exchange Service

1. Complete the same return request process via service@pandapu.com.
2. Cover all return shipping fees to send the original item back.
3. After inspection passes, we will arrange shipment of your new item; you only need to pay the new outbound shipping cost.

7. Non-Returnable Situations

1. Goods damaged by improper washing, bleaching, high-temperature ironing or long-term storage.
2. Visible signs of heavy wear, makeup stains, perfume odor or deodorant marks.
3. Lost or cut off original tags, missing accessory parts.
4. Clearance, flash sale, final discount items as marked on product pages.
5. Returns requested over 30 days after delivery.
6. Packages damaged or lost by you during return transit without valid logistics proof.

8. Damaged or Defective Goods Upon Receipt

1. Contact service@pandapu.com within 7 days of delivery, attaching photos of the package outer box and defective product details.
2. We will verify the issue and offer two solutions for you to choose: free replacement or full refund.
3. We will bear all related shipping fees for confirmed defective orders.

9. Contact for Return & Refund Support