Refund policy

Refund & Return Policy – MyHealCare™

Our Commitment to Your Satisfaction

At MyHealCare™, we want every purchase to support your health and well-being. If you are not completely satisfied, we are here to help with returns and refunds in a safe, fair, and straightforward process.

Return Eligibility

  • Items must be returned within 60 days of receipt.

  • Products must be in their original packaging and unused unless defective.

  • Personalized or prescription items are not eligible for return unless they arrive damaged or incorrect.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery:

Include:

  • Your order number

  • Photos of the damaged or defective item

We will review your case and provide a replacement or full refund at no extra cost.

Return Process

  1. Contact our Customer Support Team to initiate a return.

  2. Follow the provided instructions for returning the item.

  3. Once received and inspected, we will process your refund or replacement promptly.

  4. Refunds will be issued to the original payment method.

Exchanges

  • Exchanges are handled as returns followed by a new order.

  • Contact us for guidance on exchanging your product to ensure availability and eligibility.