Effective Date: July 20, 2026 Brand: Pandapu

These Terms of Service (“Terms”) govern your access to and use of the pandapu.com website operated by Pandapu, a bohemian women’s fashion brand founded in 2023. By browsing our site, creating an account, placing orders, or using any of our services, you agree to be fully bound by these Terms. If you do not accept these terms, please stop using our website immediately.

1.1 You must be at least 18 years old to register an account and make purchases on our site. If you are under 18, you may only shop with the consent and supervision of a parent or legal guardian. 1.2 When creating an account, you agree to provide accurate, complete and up-to-date personal information (name, shipping address, contact email, phone number). You are solely responsible for maintaining the confidentiality of your account login credentials and all activities carried out under your account. 1.3 You shall not share your account with third parties, nor use other users’ accounts without authorization. Notify us immediately at support@pandapu.com if you discover unauthorized access to your account. 1.4 We reserve the right to suspend or terminate your account permanently if we detect fraudulent registration, fake identity information, repeated malicious returns or violation of these Terms.

2.1 All items sold on pandapu.com are bohemian women’s dresses and matching apparel. We make every effort to display product colors, sizes, textures and descriptions accurately via photos and text. Minor color differences may exist due to screen display variations, which do not constitute product defects. 2.2 All prices shown on the website are denominated in USD, excluding international shipping fees, import duties, taxes and customs clearance charges that may apply to your country. 2.3 We reserve the right to adjust product prices, launch promotions or discount activities at any time without prior notice. Once your order is confirmed and paid, the price of your purchased items will not be changed retroactively. 2.4 Limited-edition and promotional products are available while stock lasts. We reserve the right to cancel orders automatically if items are out of stock after payment, and we will issue a full refund for affected orders.

3.1 After you submit an order and complete payment, you will receive an order confirmation email to your registered mailbox. Please double-check your shipping address, product specifications and quantity upon receipt. 3.2 We accept mainstream global payment methods supported by our official payment gateways. You warrant that all payment information you provide belongs to you and you have full authority to use the payment account. 3.3 We may delay or reject order processing for anti-fraud verification purposes, including requesting identity verification documents when necessary. We will never store your complete credit card information on our server. 3.4 Any chargeback requests initiated without prior communication with our customer service may result in account restrictions and loss of eligibility for future store promotions.

4.5 We ship goods worldwide to most countries and regions. Estimated shipping times displayed on the site are reference values only and not guaranteed delivery deadlines; delays caused by logistics, customs clearance, weather or public emergencies are not our liability. 4.6 Import taxes, customs duties and local administrative fees incurred upon arrival in your destination country are the sole responsibility of the buyer. We cannot cover or reimburse these charges. 4.7 It is your obligation to comply with local import laws regarding clothing goods. We are not liable for packages seized, detained or destroyed by customs authorities in your country.

All return and exchange activities follow our official Return Policy, which is incorporated into these Terms: 5.1 Only unworn, unwashed, undamaged items with original tags attached can be returned or exchanged within the specified return window. Damages caused by personal wear, improper cleaning or alteration are not eligible for refunds. 5.2 Customers bear the cost of return shipping unless the item delivered has verified manufacturing defects or shipping damage from our side. 5.3 Refunds will be processed to your original payment account within 7–15 working days after we receive and inspect the returned goods. Partial refunds may apply for returned items with obvious wear marks. 5.4 Customized orders and clearance sale items are non-refundable and non-exchangeable unless factory defects are confirmed.

6.1 All content on pandapu.com, including product images, dress design sketches, copywriting, brand logo “Pandapu”, website layout, graphic art and marketing materials, belongs exclusively to Pandapu. All intellectual property rights are protected by international copyright, trademark and design laws. 6.2 You may not copy, download, modify, distribute, resell or use any of our site content for commercial purposes without our written official authorization. Unauthorized reproduction of our product photos for third-party store sales will result in legal action. 6.3 You may view, browse and save site content solely for your personal, non-commercial shopping reference.

You agree not to:

We reserve the right to block your IP address and terminate your account if you violate the above clauses.

Our website contains links to Instagram, Pinterest and other social media platforms. These Terms only apply to pandapu.com. We have no control over third-party websites and are not responsible for their service rules, privacy policies or content. You access external links at your own risk.

9.1 Pandapu shall not be liable for any indirect losses, lost profits, travel expenses or consequential damages arising from your use of our website or purchased products, to the maximum extent permitted by applicable law. 9.2 We do not warrant that our website will operate without interruption, error or virus-free. Temporary site downtime for maintenance, server upgrades or technical failures will not entitle you to compensation. 9.3 Our total maximum liability for any dispute related to an order shall not exceed the total amount you paid for that specific order.

We reserve the right to update these Terms of Service at any time to comply with new international regulations or business adjustments. Updated terms will be published on this page with a new effective date. Your continued use of the website after revisions are posted constitutes your acceptance of the updated rules. We recommend reviewing this page regularly.

These Terms are governed by relevant international e-commerce trade laws. Any disputes arising from your use of pandapu.com will first be resolved via friendly negotiation through our customer service email support@pandapu.com. If negotiation fails, disputes shall be submitted to neutral international arbitration in accordance with cross-border consumer trade rules.