Shipping & Delivery

Shipping & Delivery

Effective Date: July 20, 2026

Brand: Pandapu
This page outlines our global shipping arrangements, processing timelines, delivery estimates, shipping fees, customs rules and delivery related policies for all orders placed on pandapu.com.

1. Order Processing Time

All dresses are carefully inspected, packed and dispatched from our warehouse after payment confirmation.
  • Standard processing: 2–5 business days (Mon-Fri, excluding weekends and official holidays)
  • Pre-order / restock items: 7–12 business days processing time, clearly marked on product pages
  • Orders placed on weekends or holidays will start processing on the next working day

    We will send you a shipping tracking email once your package leaves our warehouse.

2. Global Shipping Regions

We deliver to most countries and regions worldwide, including North America, Europe, Australia, Southeast Asia and Latin America.

Restricted regions subject to local shipping bans will be automatically blocked at checkout.

3. Shipping Methods & Estimated Transit Times

All transit times are reference values and not guaranteed delivery deadlines, excluding customs clearance delays.
  1. Standard Shipping

    Transit: 12–25 business days

    Free standard shipping available for orders over $89 (threshold subject to occasional updates)
  2. Expedited Shipping

    Transit: 5–10 business days

    Paid shipping option at checkout for customers who need faster delivery

4. Shipping Fees

  • Standard shipping fee is calculated automatically at checkout based on your destination country and total order weight
  • Expedited shipping has a fixed surcharge displayed before payment
  • Free shipping promotions only apply to standard shipping; expedited upgrades still require extra fees

5. Tracking Your Order

  1. Once shipped, a tracking number and logistics link will be sent to your registered email inbox
  2. You can also check shipment status by logging into your Pandapu account > Order History
  3. Tracking updates may take 2–4 days to refresh after dispatch; no real-time location updates during international customs transit

6. Customs, Duties & Taxes

  • All import duties, VAT, customs clearance fees and local administrative taxes charged by your destination country are the sole responsibility of the buyer. Pandapu does not cover or reimburse these charges.
  • We declare orders accurately per international trade regulations; we cannot manipulate declared values to avoid customs fees.
  • If your package is detained, seized or destroyed by local customs due to import restrictions, we will not issue refunds or resend items.

7. Delivery Issues & Address Rules

7.1 Incorrect Shipping Address

You must double-check your full shipping address, postal code and contact number before paying.

If delivery fails due to wrong address, missing postal code or unreachable recipient, return shipping costs will be deducted from your refund if you request a re-delivery or refund.

7.2 Lost or Missing Packages

  • Mark the package as delivered but you never received it: Contact local courier first, then email support@pandapu.com within 7 days with your order ID. We will assist you to file a logistics claim.
  • Package confirmed lost by logistics provider: We offer two solutions: free re-delivery of identical items or full order refund, your choice.

7.3 Delayed Shipments

Global shipping delays often happen due to customs backlogs, peak holiday seasons, weather or regional logistics disruptions. We cannot compensate for delayed delivery unless the package is officially confirmed lost by the carrier.

8. Undeliverable & Returned Packages

If your parcel is returned to our warehouse for reasons including refused delivery, invalid address or missed pickup:
  1. We will notify you via email once we receive the returned package
  2. You can choose to get a partial refund (original shipping fee non-refundable) or pay a new shipping fee for resending
  3. Unclaimed returned packages held over 30 days will be disposed of automatically without further compensation

9. Separate Shipments

For orders with multiple items including pre-sale and in-stock dresses, we may split your order into two separate shipments at no extra cost. You will receive two independent tracking numbers.

10. Contact for Shipping Support

For all delivery, tracking and logistics related questions:

Email: service@pandapu.com

Working Hours: Monday – Friday, 9:00 – 18:00 UTC+8